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A.
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There are many factors
that determine what method you should choose:
1. How long since
your carpet was last cleaned.
2. What is the carpet fibre - Wool, Nylon, Mix etc.
3. What is the degree of soiling.
4. Are pets allowed on the carpet.
5. Is the carpet office or home.
A professional
carpet cleaner should carry both dry and steam cleaning systems in
the vehicle and after inspecting your carpet should be able to
advise you on which system is best going to clean your carpet.
Unfortunately most carpet cleaning companies only offer you one
system on its own. You will also find that companies that only
offer the one system will degrade the other system that they do not
carry.
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| Q2 |
Why
do some carpet cleaners advertise extremely low prices (as low as
$5.00 per room) and when they arrive to clean my carpets the price
always goes up. |
| A. |
It is an
old trick called bait and switch. Simply, they want you to
book with them because the price is too good to refuse. When
the cleaner arrives at your house you will be charged all the extras
like extra for stain removal, extra for medium to heavy soiling,
extra because you will be told your carpet needs and industrial
clean, extra for deodorising, extra because the $5.00 per room price
only applies when you have 15 rooms cleaned and the list goes on.
A professional
carpet cleaner will include spot and stain removal, heavy soiling,
deodorising etc in the price quoted over the phone. |
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| Q3. |
If I
am going to pay for a quality carpet clean, what should I receive? |
| A. |
You
should receive:
1. At least a 4
stage cleaning process.
2. Carpet prespray with a high quality non-toxic solution.
3. A rotary agitation with a floor polisher and nylon brush to
spread cleaning solution through carpet fibres to ensure soil
separation.
4. Expertise spot and stain removal.
5. Removal of soils and cleaning agents.
6. No residue left in carpet.
7. Deodorising.
8. Movement of furniture.
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| Q4. |
My
friend tells me not to have my carpet cleaned because when she had
them cleaned the carpets became dirty very quickly. |
| A. |
Yes this
can happen when a poor quality carpet cleaner pumps your carpet with
detergent and does not rinse the detergent out.
A professional
carpet cleaner will avoid this problem by prespraying your carpet
first, then rinsing the prespray out, similar to a rinse cycle on a
washing machine. |
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| Q5. |
How
often should I clean my carpets? |
|
A. |
Your
carpets should be professionally cleaned every 12 months. When
cleaned and maintained correctly, the carpet life is extended.
Your carpet will not be damaged if cleaned correctly and on a
regular basis. It is the unseen bacteria, soils and allergens
that cause the damage. |
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Q6. |
How
much should I pay to have my carpets and upholstery cleaned? |
| A. |
This
depends on what level of service you receive. If you are after
a quick, cheap service where only a 1 stage process will be used,
some companies quote as low as $5.00 per room.
If you own your
carpet and require a high standard of service, where there may be a
4 or 6 stage process, you can expect to pay between $25.00 and
$35.00 per room. On
average you will pay $35.00 per seat for quality lounge suite
cleaning. |
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| Q7. |
How
soon can I walk on my carpet after cleaning? |
| A. |
Immediately,
a professional carpet cleaner will clean the carpet fibres
only. The backing, underlay or floorboards should not
get wet. |
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| Q8. |
What
furniture would be expected to be moved when I have my carpets
cleaned? |
| A. |
Drymaster
will include furniture moving for the following items: sofas and
lounge suites, tables and chairs, beds on wheels and light furniture
that one technician could expect to move.
Furniture that we
don't move: bookcases, fishtanks, waterbeds, china cabinets,
computers and delicate or fragile items.
It is always best
to remove items to an area that is not being cleaned before we
arrive. |
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| Q9. |
What
stains will be removed when I have my carpets cleaned? |
| A. |
A spot
is a substance that is adhered to the carpet fibre, but has not
become set.
A stain is more advanced and may have become set.
A professional
carpet cleaner will remove all spots (food, grease, mud, etc).
A professional
carpet cleaner will have more problems removing a set or permanent
stain compared to a spot. Drymaster carries a large amount of
stain removal solutions for the removal of coffee, tea, blood, cola,
urine, red wine etc. If the stain has not set and become
permanent, stain removal can be successful.
Our Policy for Stain removal is as follows:
Normal spotting
and stain removal is included in our cleaning price and our
cleaning process.
If at the
completion of cleaning there are stains that have not been
removed in the cleaning process that require extra treatments
such as "Heat transfer methods" or "Spot dyeing" these
procedures will be discussed with you and a quote given for the
removal of these more difficult stains.
We will also
discuss with you whether the stain will respond to extra
treatment and the likelihood of the stain being able to be
removed, partially removed or lightened or if the stain is
deemed permanent. Often extra treatments as mentioned above are
not required as 85% of spots and stains are removed in the
initial
cleaning process.
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| Q10. |
How
long does it take for my carpet to dry after cleaning? |
| A. |
From 30
minutes to 8 hours. It depends on what system is used and the
degree of soiling.
If you use our
superior Dry Fusion system, we can have your carpets dry between 30
minutes and 1 hour. If your carpets are extremely soiled and
we need to use a 6 stage system, it can take between 2 hours and 8
hours to dry.
The average drying
time is 4 hours.
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Q11. |
Will
I be charged a cancellation fee if I cancel my booking? |
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We will not charge
a cancellation fee if we have sufficient notice.- Generally the
day before. We will charge a cancellation fee if you
cancel when our technician is en route to your premises or you
cancel on our arrival. Our cancellation
fee will vary between $55.00 and $110.00.
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Q12 |
What guarantee
does Drymaster provide.
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Drymaster Carpet
Cleaning will guarantee to clean to Australian Standards
1995-3775. We do not guarantee to remove permanent stains.
Any claims or re-cleans will only be accepted up to 7 days from
initial clean. |
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