Pet Stains and Odour Control

When we have pets on our carpets and furniture there can be various problems associated with cleaning. The following information will help you understand these problems and also explain the various treatments available.

Drymaster makes no claims or warranties regarding the removal of urine odour or stains. Our technicians have and use the best chemicals and procedures available to them. In severe cases the problem maybe beyond cleaning and carpets and furniture may need to be replaced. Drymaster will not be responsible if the cleaning process "activates" or "upsets" urine deposits that are in the carpet / underlay / floorboards or concrete floor which may cause odour or stain problems. Please note that Drymaster will always recommend "steam cleaning" of your carpet / furniture rather than "Dry cleaning" when there are pets on carpets / furnishings. The Dymaster cleaning process includes deodourising and this will normally be sufficient. In some cases we may need to use Odorcide for urine odours.

Please note the following:  If you have pets on your carpet and furniture the following can happen.

Scenario number 1; You have your carpets and furnishings cleaned and the pet odour becomes more evident after cleaning. This can happen because you were not aware of urine soiled areas . The urine soiled areas are "hidden" or not noticeable in your carpet and cleaning the carpet has activated the urine salt deposits and the odour can be worse than when cleaning commenced. This scenario does not happen all the time but it can occur. It can also occur days after the cleaning has been completed. If odour is present after cleaning this can normally be rectified by applying odorcide to the carpet / furniture as long as the urine deposits are in the carpet fibres and not in the carpet backing / underlay or floorboards. If the deposits are in the carpet backing / underlay or floorboards the carpet will need to be lifted for further treatment.

Scenario number 2; There are no apparent urine stains in your carpet or furniture but stains appear after cleaning has been completed. This happens because the urine deposits are dormant in the carpet backing or underlay and are "drawn" to the surface in the cleaning process. Remember; a carpet cleaner can only clean the carpet fibres not the underlay or floorboards underneath, so when urine deposits are underneath they can "wick" through overnight to the carpet fibres. This problem can normally be fixed by a second visit and applying urine spot treatment chemicals to the affected areas.

Scenario number 3; The carpet is so heavily contaminated that no amount of cleaning, deodorising, stain treatments, odorcide etc. will get rid off the odour or stains. In this case its time for the carpet and underlay to go to the tip. Remember; if you dispose of your carpet and underlay because of severe urine damage make sure you treat the wood or concrete floor before relaying the new carpet and underlay.

Drymaster has 2 methods to treat urine and urine stains on carpets.

Method 1 - Surface treatments or top down treatments of carpet fibres.

This method will be successful if soiling is in carpet fibres only and urine has not penetrated the carpet backing, underlay and floor. This method does not involve lifting of the carpet and is the cheaper option.
 

If your pet has been soiling the carpet in the same area your underlay and floor may be soiled as per the following photos.

Cleaning your carpet may not be the answer if the carpet backing / underlay and floor are urine affected, you may have to perform the following.

• Step 1 Drymaster will carefully lift your carpet and inspect to decide if step two is needed, or if a standard steam clean and deodorize is sufficient.

• Step 2 Remove soiled underlay out of house. Wash and reseal your floorboards or concrete base. Cut and relay new underlay.

• Step 3 Apply our bio enzymatic treatment to both sides of the carpet and massage in. Steam clean to extract waste and apply Hydrocide Odor neutralizer. Deodorizer has a plant extract that will deter your pet from re-soiling.

• Step 4 Relay carpet. Treat pet stains with slow release hydrocide based stain remover and spray more deodorizer where needed.

• Note; In severe cases of extreme urine soiling we may suggest disposal of the carpet and underlay, treating the floor and laying new carpet and underlay.